Refund policy

Mad Man Return Policy

At Mad Man, we strive to ensure your satisfaction with every purchase. If you’re not completely happy with your order, we’re here to help. Please review our updated return policy below:

Return Window

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, your item must meet the following criteria:

  • Condition: The item must be in the same condition as received—unworn, unused, with tags, and in its original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required.

How to Start a Return

  1. Contact Us: Email us at info@th3madman.com to initiate a return.
  2. Return Address: Approved returns should be sent to the following address:
    Mad Man
    211 East 43rd Street, 7th Flr #425
    New York, NY 10017, United States
  3. Return Approval: If your return is approved, we will provide a prepaid shipping label along with detailed instructions on how to send your package.
  4. Important: Items sent back to us without prior authorization will not be accepted.

For any questions about returns, reach out to us at info@th3madman.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective.
  • The item is damaged.
  • You received the wrong item.

We’ll work quickly to resolve the issue and make it right.

Non-Returnable Items

Some items cannot be returned, including:

  • Custom and Personalized Products: Special orders or personalized items.
  • Perishable Goods: Such as food, flowers, or plants.
  • Hazardous Materials: Including flammable liquids or gases.
  • Sale Items and Gift Cards: Unfortunately, these are final sale and non-refundable.

If you have concerns about whether your item qualifies for a return, email us at info@th3madman.com before proceeding.

Exchanges

If you wish to exchange an item:

  1. Return the original item following the steps outlined above.
  2. Once the return is approved, you can make a separate purchase for the desired item.

European Union Customers: 14-Day Cooling-Off Period

For customers in the European Union, you have the right to cancel or return your order within 14 days of receiving it for any reason and without justification.

  • Items must still meet our general return eligibility criteria (unworn, unused, with tags, and in original packaging).

Refund Process

  1. Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  2. Refund Approval: If approved, your refund will be processed to your original payment method within 10 business days.
  3. Processing Time: Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@th3madman.com for assistance.

Thank you for shopping with Mad Man. Your satisfaction is our priority, and we’re committed to making your shopping experience exceptional.